📱 Privacy Policy

At IOWH LLC (dba Sugar + Spoon) we value your privacy and are committed to protecting your personal information. This SMS Privacy Policy explains how we collect, use, and protect the phone numbers of customers who opt in to receive text messages from us. The terms governing our text message program are published separately in our SMS Terms & Conditions at https://sugarspoondough.com/pages/sms-terms.

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Last updated: September 2026

Privacy Policy

1. Collection of Phone Numbers

2. Use of Phone Numbers for SMS

3. Consent and Opt-In & Data Collection

4. Opt-Out and Your Choices

5. Data Security

6. Sharing of Information

7. Children’s Privacy

8. Changes to This Policy

1. collection of phone numbers

We collect your phone number only when you voluntarily provide it. This may occur when you:

- Place an order or complete a transaction

- Sign up for promotional offers or loyalty programs

- Submit an inquiry through our website

- Communicate with us via email, social media, or other platforms

 

Providing your phone number alone does not authorize SMS messages. We obtain your consent before initiating a text conversation. If you text us first, we may respond to that specific inquiry.

2. use of phone numbers for sms

Sugar + Spoon uses SMS for one-to-one customer-service conversations, including answering questions and discussing your specific inquiry or booking. Messages are limited to the subject you contacted us about or specifically agreed to discuss by text. We do not send marketing or promotional text messages through this program.

 

Message frequency varies based on your conversation with Sugar + Spoon. Message and data rates may apply.

3. consent and opt-in

You can consent to conversational SMS messages by checking the optional, unchecked-by-default SMS consent checkbox on our contact form or catering inquiry form.

 

If you text Sugar + Spoon first, we may respond to that specific inquiry. Your initial message does not enroll you in unrelated or ongoing messaging.

Providing your phone number alone does not enroll you in SMS communications. SMS consent is optional and is not required to submit an inquiry or make a purchase.

4. opt-out and your choices

Reply STOP at any time to opt out of SMS messages. You may receive one final message confirming your opt-out. No further SMS messages will be sent unless you opt in again.

 

Reply HELP for assistance, or email contact@sugarspoondough.com.

5. data security

We implement industry-standard security measures to protect your personal information. Phone numbers and SMS data are stored securely and only accessible to authorized personnel or trusted partners assisting in delivering our SMS services.

 

We collect and use your mobile phone number and SMS message history to provide customer service about your inquiry or booking.

6. sharing of information

We do not sell or rent your phone number or other personal information. We may share your data only with trusted service providers who help us manage and deliver SMS messages — solely for the purposes outlined in this policy.

 

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. children’s privacy

Our services, including SMS communications, are not intended for individuals under the age of 13. We do not knowingly collect or send messages to children.

8. changes to this policy

We may update this SMS Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised effective date.

contact us

If you have any questions about this policy, our terms, or your data, please contact us:

 

Sugar + Spoon, IOWH LLC
📧 Email: contact@sugarspoondough.com
🌐 sugarspoondough.com